Privacy Policy

1. Information We Collect

When you submit a quote request, consultation inquiry, or contact us through our website, we collect the following personal information directly from you:

• Full name (first and last)
• Email address
• Phone number
• Project address (street, city, ZIP)
• Service of interest (e.g., landscape design, masonry, paver patios, outdoor kitchens)
• Project details / message (any information you include about scope, budget, or timeline)
• Form source (which page or form you submitted from, for our records)

We also automatically collect limited technical information about your visit — such as IP address, browser type, device type, pages viewed, and referring URL — through cookies and analytics tools (described below).

2. How We Use Your Information

• To respond to your quote request or inquiry.
• To schedule consultations, site visits, and follow-up communications about your project.
• To provide the landscaping, hardscaping, and masonry services you have requested.
• To send project updates, scheduling confirmations, and related service communications.
• To improve our website, services, and marketing efforts through analytics.
• To comply with legal obligations and protect our legitimate business interests.

We do not sell your personal information to third parties.

3. Third Parties We Share Information With

To operate our business and deliver your inquiry to the right team, we share the information you submit with the following trusted service providers. Each provider has its own privacy policy governing how they handle data.

• Web3Forms — Receives your form submission and forwards it to our team by email so we can respond to your request. Web3Forms Privacy Policy.
• Airtable — We store your lead information in our Airtable-based customer relationship management (CRM) database so our team can track and follow up on your project. Airtable Privacy Policy.
• Tawk.to — Powers our live chat. If you interact with the chat widget, Tawk.to may receive your name, email, and chat messages. Tawk.to Privacy Policy.
• Google Analytics & Google Tag Manager — Used to understand how visitors use our website (anonymized traffic data, page views, conversion events). Google Privacy Policy.

These providers process data on our behalf as data processors under their own contractual and legal obligations. We share only the minimum information necessary to operate each service.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies:

• Google Tag Manager (GTM) sets cookies to measure traffic, conversions (such as form submissions), and user behavior.
• Google Analytics uses cookies to aggregate usage statistics.
• Tawk.to sets a session cookie to operate the live chat widget.

You can disable or delete cookies at any time through your browser settings. Disabling cookies may affect some features of the website, such as the contact form or live chat.

5. Data Retention

We retain your personal information for the duration of our business relationship and for a reasonable follow-up period thereafter to respond to inquiries and provide ongoing service. If you ask us to delete your data, we will remove it from our active systems within a reasonable timeframe, subject to any legal or contractual retention requirements.

6. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Delete your personal information from our systems.
• Opt out of marketing communications at any time.
• Object to or restrict certain processing of your data.

To exercise any of these rights, contact us using the information in Section 8. We will respond to verified requests within 30 days.

7. Children’s Privacy

Our services are intended for adults seeking professional landscaping and masonry services. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Prestige Landscaping & Masonry
• Phone: (732) 720-3708
• Email: prestigelandscapingandmasonry@gmail.com
• Service area: Monmouth County, NJ

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective date” at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.